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An insurance policy is a legal document that binds you and your insurer together for the policy tenure. Both the parties must follow the terms and conditions that are stated in the policy. You need to pay the insurance premium, and in return, your insurer will provide the services that are mentioned in the policy. Therefore, it becomes essential for you to have an insurance policy document on you to hold the insurer accountable, and the insurer needs you to have the policy document at the time of making a claim.
HDFC ERGO makes the comfort of the policyholder their top priority; therefore, after the purchase of the policy, you get the policy documents delivered to your residential address as mentioned in the application form. You also get the soft copy of the HDFC ERGO two-wheeler policy document online through your email ID. You can either use the soft copy or the hard copy of the insurance policy document to make a claim.
After purchasing an insurance policy, HDFC home delivers a hard copy of your bike insurance policy. It also offers a provision in which you can download your HDFC ERGO bike insurance policy online. Following are the steps that you need to follow in order to download the insurance policy:
Visit the official website of the HDFC ERGO.
Navigate through the website and click on the 'Help' tab.
You will find the 'Email Policy Copy' section in that section.
Feed your policy number, mobile number, and email ID to proceed ahead.
You will receive OTP on your registered mobile number or email ID for verification.
Feed OTP for authentication and proceed.
After the authentication, you will receive the soft copy of HDFC ERGO two-wheeler insurance over your registered email.
You can also call on the toll-free number 1800-2666-400 to make corrections to your HDFC ERGO bike insurance policy document.
Having an insurance policy document in hard copy is a precautionary measure and provides a sense of reality. However, it is not mandatory for the policyholders to maintain a hard copy of the policy document in person all the time. After the provision made by the Insurance Regulatory and Development Authority of India (IRDAI) in the e-Vahan Bima applications, insurers have started to accept soft copies of the insurance at the time of making a claim. For authenticity and to avoid fraudulent practices, most insurers have QR codes to provide uniqueness to the documents.
Following are the two modes through which you can purchase the policy, and you can get HDFC ERGO bike insurance policy document in hard copy for both modes:
If you purchase your insurance policy offline, you will get the HDFC ERGO two-wheeler insurance policy document home delivered after all the procedure is complete. You can also pick up the document from the branch from which you purchased the policy.
If you purchase your insurance policy online, then you can download the HDFC ERGO bike insurance policy document using the policy number by visiting the official website of the HDFC ERGO. The document is in PDF format, so you are not able to edit it on your own. However, you can opt to keep the soft copy, or you can take a printout of it as well.
If you face any difficulty while getting the HDFC ERGO bike insurance policy document, you can call on the toll-free number and seek clarification.
Since HDFC ERGO two-wheeler insurance policy document is a legal document, you are not allowed to make any changes to the document. You are discouraged from falsifying any data that you provide to the insurer. However, there is a chance that you want to change certain information or add or reduce something from the document; you can easily do it by informing the insurer.
If there is any mistake in the hardcopy of the document you receive, you can inform the insurer about your grievances.
If the mistake is in the soft copy of the document, then you can do it digitally by following the following steps:
Yes, you can check your HDFC ERGO bike insurance policy status online by visiting the e-service VAHAN website. You will have to provide information like your mobile number and other required details for authentication purposes.
Customer ID is mentioned on the first page of the HDFC ERGO bike insurance policy document. You need a customer ID while making a claim.
Yes, if you own two or more vehicles, you need a different insurance policy for each vehicle, and therefore, your policy number will also be different for each policy.
If you lose your insurance policy document, you can use the soft copy of the policy document sent to you at the time of policy purchase. You can also download HDFC ERGO bike insurance policy online again.
Yes, if HDFC ERGO finds out about any fraudulent practice from your end, HDFC ERGO can reject the insurance claim.